Festival Packages - with accommodation

Please note, a cancellation is never free of charge:

In case of non-payment of the remaining balance, your prepayment will not be refunded.

In the case of cancellation, the following cancellation cost will be charged (based upon the total amount of your Package):

• 70% cancellation fee until November 1, 2026.
• 80% cancellation fee until December 1, 2026.
• 90% cancellation fee until February 1, 2027.
• 100% cancellation fee from February 1, 2027.

As Sunweb is the official Tomorrowland Winter booking provider, they take care of the booking process and payments. 
Please email tomorrowlandwinter@sunweb.com with your question, they will help you as soon as possible.

Festival Tickets - without accommodation

We are sorry to inform you that all Festival Ticket purchases are final. It is not possible to change, upgrade or cancel your ticket after your purchase.

Exchange Desk

If you are unable to attend Tomorrowland Winter 2027, you can place your Festival Ticket(s) on the official Exchange Desk, available exclusively for Festival Tickets without accommodation purchased directly from the festival organizer via Paylogic (not for Sunweb Packages with accommodation, nor for tickets purchased through the Business Sales platform).

The Exchange Desk will be accessible in the Main Buyer’s Tomorrowland Account from October 10, 2026 until January 20, 2027 - 23:59 CET. Registering tickets is final and cannot be undone. Once listed, your Festival Tickets will be re-offered for sale, but resale is not guaranteed.

If your Ticket is sold, you will be notified by email no later than one week before the event. Refunds are processed within 4–6 weeks after ticket are sold, with a €10 fee per ticket deducted from the refunded amount.

Add-On Sale orders

Add-On Sale orders are to be paid immediately and cannot be cancelled.