You can request a cash refund for the total value of the voucher via this request form. You can do this at any time during the extended term of your voucher up to the renewed expiry date. Sunweb Group will refund the amount within 2 to 4 weeks after your request. Important: if you don’t fill in the request form, the refund cannot be executed. By not requesting a refund, you are deemed to have accepted the voucher.
If you have applied for a charge back through your credit card company, you can no longer request a refund or use your voucher.